The Department of Mines and Petroleum (DMP) is committed to providing high quality services that meet our customers’ needs. DMP respects our customers’ right to complain if they are not happy with the services we provide, or the way in which they are provided. We also welcome compliments and suggestions.
Why do we need to know?
Your complaints and feedback are important as they help improve our services as well as telling us what we are doing well. If you are unable to lodge the complaint, you may nominate someone to act on your behalf.
How do I lodge a complaint or provide feedback?
- For website feedback only, please email your comments to email@example.com
- To lodge feedback or make a complaint, simply complete the Online Feedback Form.
- For alleged bullying, please see the guidance in the FAQs section and use Resources Safety’s pro forma.
- You can lodge your feedback or complaint in person at any DMP office or by using the Online Feedback Form. Alternatively, you may wish to have a form completed on your behalf, or
- Call the Customer Feedback Coordinator on 1800 644 911 (a free call within Western Australia)
What information is needed?
A simple statement telling us the nature of the service/conduct is all that is required. Should further information be required, DMP will contact you.
What will happen then?
Your submission is recorded and the investigation process begins.
When should I receive a reply?
We give feedback and complaints a high priority. Within seven days you will be sent an acknowledgement of your feedback or complaint. Your feedback or complaint will be investigated and you will be advised, in writing, of the outcome.
What if I do not receive a reply?
If you do not receive any reply within seven days of lodging your feedback or complaint, please contact the Customer Feedback Coordinator on 1800 644 911. The Coordinator will immediately follow up on the matter.
What if I do not receive a satisfactory reply?
If you feel the reply is unsatisfactory, you may take the matter up with the Department. If after further discussion you remain dissatisfied, you may contact the Western Australian Ombudsman.
Your feedback about the DMP website is important to us. Please take a minute to email your comments to firstname.lastname@example.org