Systems and service desk

IT Services provides a single point of contact for all technical computing support services for users of the Department of Mines and Petroleum (DMP) website and online systems.

Note: Obtaining information from this Directory must be for the legitimate purposes of doing business with and within the Department of Mines and Petroleum, and must not be used for unsolicited bulk emailing (spamming) or similar purposes

Service Desk

For technical problems or questions related to DMP's computer systems please contact our IT Service Desk.
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).

Manage your Account - FAQ

New users can sign up for a login and password to access DMP’s online systems; current users can modify their account details or find support for lost passwords.

For technical issues with Mineral Titles Online (MTO), Tengraph, Western Australian Mineral Exploration Index (WAMEX) or, Safety Regulation System (SRS) please refer to these troubleshooting tips before contacting the IT Service Desk.

Tengraph

For technical issues with Tengraph please refer to these troubleshooting tips before contacting the IT Service Desk.

Windows 7 and Vista’s default security model uses a Secure Socket Layer Protocol which, if unaltered, causes a very slow response to resolving the log on page for Tengraph Online (TGOL).

Access to TENGRAPH On-line requires the installation of client software from CITRIX Systems Inc.

Software Requirements

Software required to access TENGRAPH Online (PC Windows Users)

Software required to access TENGRAPH Online (Non-Windows Users)

  • The Department of Mines and Petroleum provides only limited support for Non-Windows Users.
  • Citrix Receiver is available for non-windows platforms.
  • For users of Apple Mac OS X computers, the Safari web browser is not supported. This support will be provided for users of the Internet Explorer and Mozilla Firefox browsers.
  • Support will not be provided for security certificate related problems for Mac computers, where the user has decided not to trust a certificate required for TENGRAPH Online.

For all other technical problems or questions please contact our IT Service Desk.
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).

Mineral Titles Online (MTO)

For technical issues with Mineral Titles Online (MTO) please refer to these troubleshooting tips before contacting the IT Service Desk.

Windows 7 and Vista’s default security model uses a Secure Socket Layer Protocol which, if unaltered, causes a very slow response to resolving the log on page for Mineral Titles Online (MTOL).

For all other technical problems or questions please contact our IT Service Desk.
Ph: +61 8 9222 0777 
Fax:+61 8 9222 3110 
Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).

For general Mineral Ttitles Online enquiries:
Ph: +61 8 9222 3030
Fax: +61 8 9222 3342
Email: customer@dmp.wa.gov.au

Geological Survey Online Systems

Data and Software Centre

GeoVIEW.WA

Geophysics and remote sensing - MAGIX

Mineral Exploration Information - WAMEX

Note: Google Chrome does not allow download of documents from WAMEX. The web browser must be Internet Explorer, Safari or Firefox.

For general Mineral Exploration Information (WAMEX) enquiries:
wamex.enquiries@dmp.wa.gov.au

For all other technical problems or questions please contact our IT Service Desk.
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).

Petroleum Exploration Information - WAPIMS

Commodity and Industry Analysis - MINEDEX

Explanatory Notes System

Safety Regulation System (SRS)

For technical issues with the Safety Regulation System (SRS) please contact our IT Service Desk.

Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)

For general Safety Regulation System (SRS) enquiries refer to: Safety Regulation System (SRS)

Ph: +61 8 9 9358 8001

Email: SRSManager@dmp.wa.gov.au

EARS online / EARS 2

For all  technical problems or questions please contact our IT Service Desk.
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).

For general EARS online / EARS 2 enquiries:
Ph: +61 8 9222 3535
Email: EARSManager@dmp.wa.gov.au

Petroleum Geothermal Register (PGR)

If you have queries on how to use the Petroleum Geothermal Register (PGR) or about information displayed in the system, please contact the department’s Petroleum Division on +61 (08) 9222 3106.

For all other technical problems or questions please contact our IT Service Desk.

Ph: +61 8 9222 0777

Fax:+61 8 9222 3110

Email: service.desk@dmp.wa.gov.au

The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).